So, with Flexible New Deal jobseekers are meant to have the following privileges:
- “Customer Choice“: ability to (in some areas) choose provider
- Receiving a statement: stating expectations, how the provider is paid and how they can complain to the Ombudsman
- Independent Ombudsman: as a last resort to complain to
Flexible New Deal providers get the following extra privileges:
- “Employment Officer” status (can contact a Decision Maker and apply for 6 month sanctions)
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