This is a quick guide on the Department for Work and Pensions‘ Decision Makers Guide…
It isn’t inconclusive and doesn’t contain quotes but simple summarised notes on the sections contained within. I am not responsible for any mistranslation of the content for the Decision Maker Guide – also be aware that Decision Makers may not throughly follow the guide when making benefit sanction decisions. The Decision Makers Guide is a step by step simplification of various laws, regulations and case law which make up such legislation.
DMG 34004 Sanctions do not apply while receiving a training allowance (i.e. if you were doing balance of time)
DMG 34005 NDYP claimants doing VSO/FTET/ETF/Self-Employment are only subject to fixed sanctions (2,4,26)
DMG 34015 Fixed sanctions for losing, giving up or failing to attend a training programme or refusing to apply or neglecting an opportunity for a training programme (2,4 and 26 weeks)
DMG 34017 2 week fixed benefit sanction unless another offence committed in 12 months prior. If a previous sanction existed then it should be a 4 week benefit sanction.
DMG 34020 Sanctions relating to Gateway 2 Work is always for 2 weeks.
DMG 34022 A fixed benefit sanction will always be for 4 weeks if the claimant has been previously been sanctioned for Gateway 2 Work course, the second offence isn’t related to a New Deal option and the sanction begins within the 12 month period from the previous offence.
DMG 34023 It is not possible to be sanctioned for 26 weeks without being sanctioned for 4 weeks within a 12 month period. You can’t have two 4 week sanctions in a 12 month period for New Deal offences.
DMG 34024 Failure to comply with a Jobseeker Direction is never a New Deal offence.
DMG 34025 A 26 week sanction is only applicable where a previous 4 week sanction or 26 week sanction was imposed within the last 12 months.
DMG 34028 The first ever offence relating to the IAP is a 2 week sanction regardless of any previous sanction such as refusing to comply with a Jobseeker Direction or New Deal offences.
DMG 34029 If a second IAP offence occurs within 12 months than a 4 week benefit sanction is imposed.
DMG 34030 If a third (or forth) IAP offence occurs within 12 months than a 26 week sanction is imposed.
DMG 34032 The sanction begins the first benefit week following when the Decision Maker made their decision. Fixed period sanctions have no expiry: if you were signed off for an offence, found a job so didn’t sign back on and you signed back on in two years time (if the law has remained the same) you may still receive that benefit sanction.
DMG 34033 Jobseekers Allowance is still payable during a 26 week sanction if you are sent notice of not having to participate in VSO, ETF, FTET, EO or IAP.
DMG 34036 Decision Maker cannot impose discretionary sanctions for less than a week or more than 26 weeks. If a sanction is calculated to be less than a week, a full week sanction will be imposed.
DMG 34085 Sanctions are imposed for misconduct that the claimant is prosecuted for allegedly committing even if they are not found guilty by the court and even before the court case begins.
DMG 34091 Hearsay “evidence” is acceptable.
DMG 34437 You can refuse a job or leave a job without benefit sanctions if it is lower than the National Minimum Wage. If however, in addition to the employer not meeting that legal requirement, you decide to give reasons of a different nature such as being too far away, you do not have good cause and sanctions will be imposed even though you mentioned it being paid less than NMW.
DMG 34607 An opportunity of employment must be reasonable. “Unreasonable” can include over 100 applications for the vacancy or if the job is paid below the National Minimum Wage.
DMG 34628 Sanctions can’t be imposed for failing to comply with a Jobseeker Direction if the claimant has good cause and if the Direction was unreasonable by not taking circumstance into account.
DMG 34633 A Jobseeker Direction is not a specific headed document given to you to comply after previously refusing to do something. A Jobseeker Direction is any written request to undertake an action.
DMG 34640 Those who refuse a Jobseekers Direction but later change their mind, notify an Jobcentre Plus adviser and still manage to achieve something from the direction have not refused to carry it out.
DMG 34641 Those who fail to carry out a Jobseekers Direction but later change their mind, carry out the Direction and achieve something from it have not failed to carry it out.
DMG 34642 Those who have had sanctions imposed for failing or refusing to carry out a Jobseeker Direction but like stated in DMG 34640 – 34641 carried out the Direction and achieved it can have the decision for sanctions changed in their favour. This can mean lifting the sanction (superseding/revising) although benefits lost previously due to sanction may not be backdated.
DMG 34732 If a claimant notifies the Jobcentre of a change of address that results in them no longer living in an Employment Zone then they can’t be sanctioned and any sanction imposed ends.
DMG 34734 Acknowledgement that claimants can’t complain to an Employment Tribunal unlike if it was a job.
DMG 34737 Evidence consists of Statements by Training Provider, statements by claimant replying to Training Provider’s statements. Sometimes evidence from third parties.
DMG 34738 Before imposing a sanction the Decision Maker should be satisfied that the claimant has had a chance to comment.
DMG 34742 Those dismissed from a course have not given it up.
DMG 34743 Claimants have failed to attend a scheme even if they intend to go back to it – one days unauthorised absence is enough to have failed to attend.
DMG 34746 You can’t fail to attend a scheme when you don’t have one. If your scheme closed down you have not failed to attend.
DMG 34747 The Decision Maker can’t impose a sanction on a claimant for failing to attend or give up a course with “good cause”. (DMG 34748 – 34750 are not shown or removed)
DMG 34752 The Decision Maker can’t impose a sanction on a claimant for refusing or failing to apply for a course with “good cause”. (DMG 34753 – 34756 are not shown or removed)
DMG 34769 Conscientious Objection or religious views are “good cause” if the claimant sincerely holds it and can provide evidence of such.
DMG 34779 If the claimant would have or would have likely to have put their Health & Safety at risk if they continued to participate is a “Good cause”.
DMG 34794 If the training or instruction on the course was “sub standard” this may be a “good cause”.
DMG 34795 Claimant should complaint to the Careers Service against the training provider.
DMG 34796 Claimant must have complained to training provider. Claimant should also complain to Chamber of Commerce Training & Enterprise (or equivalent in Wales and Scotland) and Jobcentre Plus District Manager (not New Deal Personal Adviser or New Deal Manager).
DMG 34798 If the claimant didn’t use the training provider’s grievance procedure then they would normally not be able to demonstrate good cause.
DMG 34800 “Good cause” should be accepted if the programme agreed it was not being followed and the claimant tried to resolve the problem by reasonable approach to the organisation.
Summary of links contained in above New Deal Scandal post
Related posts
- New Deal: A third went off benefits afterwards without finding employment
- Information Commissioner: Jobcentre Plus sending sensitive information to Royal Mail is OK
- A4e to lose Flexible New Deal contract for fraud: other training providers also under investigation
- New Deal Scandal record hits DOUBLE on news of A4e Fraud
- Flexible New Deal or flexible New Deal?
- A4e Benefit Busters Single Mums Review

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Thanks for the information: allthough not sure about it being on topic…
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My nd threatened benefit sanctions for six months if i refused to do nd placement for six months but had never been sanctioned previously for anything so therfore am i right in thinking he shot himself in the foot there i also avoided bs by signing off immediately so therefore if i ever have to claim jsa there is no benefit sanction mark against me.
another employment advisor tried to threaten me with benefit sanctioning but pointed out i had no previous marks against me and backed off after checking on the computer despite this and his “selecting” jobs for me including working in a bookies and threatened with benefit sanctioning because i said i couldnt do betting odds thankfully i had to do one of those pshycometric tests online which i deliberately unknown to him failed i also got a rejection letter for a hr admin job he selected for me and didnt get a factory labourer job he forced me to apply for as vacancy was already filled but was told that the flt licence and h&s cert was a requirement for the job i pointed out i had neither and suggested the details were changed to state this to save wasting peoples time though i did point out jc had told me to apply for it or face benefit sanctions als nd told me to apply for bike builder job at halfords when i said i would have to get travel money from jc was told by the person i was speaking to if thats a problem dont blame me the jc told me i had to apply for this job oh if thats the case then the vacancy is filled!
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Thanks for posting again.
The local Jobcentre Plus office via a manager threatened me with 6 months benefit sanctions. It wasn’t until later I found out that they can only impose a 2 week sanction. I therefore done this blog and am spreading the knowledge.
DMG 34025 clearly states “A 26 week sanction is only applicable where a previous 4 week sanction or 26 week sanction was imposed within the last 12 months.”
DMG 34005 states that New Deal offences are always fixed sanctions – 2 week, 4 week and 26 week (for NDYP) and/or also DMG 34015 states “Fixed sanctions for losing, giving up or failing to attend a training programme or refusing to apply or neglecting an opportunity for a training programme“.
The main one DMG 34017 states a “2 week fixed benefit sanction unless another offence committed in 12 months prior” – if you refuse a placement while at a New Deal provider you are likely to be exited then later resubmitted to the course. Failing all else, a 2 week sanction is the maximum they can impose.
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the way it is worded with the word offence you would think you were being charged by the police for refusing to do new deal mind you it would only take some chinless wonder sitting behind a desk in whitehall to think of that and bang everyone who refuses to do new deal is arrested and charged with refusing to do new deal but how do they dispose of the case if it goes to court they cant fine you if you have no money ie your benefit has been stopped so therfore the only solution is to either jail you or put you on a comminity service order personally i would rather be jailed than do a cso at least you have a bed and four meals a day also it would cost the tax payer more money to keep you in jail for two weeks than what you get in benefit for six months
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DMG 34091 Hearsay “evidence” is acceptable.
this is complete nonsense,you cannot without proof accuse someone of anything,this would never stand up in any situation.
new deal i found was notorious for twisting and turning references to warnings that were never revived,being lent on by the new deal personal advisor was common for simply being unemployed.
its all complete and utter rubbish but that underlined the whole new deal program.
i read earlier of old computers/old news papers telephone directories no soap in the toilets where i was there wasnt even hot water in the toilet or tea room even though there was a sink, cups were filthy hygiene non existant this appears to be seen across the program.they called themselves a charitable organisation the way i was treated wasnt very charitable.
now there is A4e with 700 million and things still havent improved,it will all go down in reality in history as failing it has in the past and will in the future,though its to be suspected that they know that already.
only those who reap the vast amounts of money will end up winners the rest unemployed/taxpayer are the losers,hant it always been that way though.
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As soon as you challenge the DWP on anything and this now includes the flexi new deal providers you will be sanctioned as it is not a criminal issue so you are presumed guilty.Despite them acting in this way does not mean you cannot have it over turned. Theirs always free legal assistance (ie cab) to help on such matters.
I myself in the past have been sanctioned twice and each time had it overturned with the help of free legal assistance.Now i must point out that both these sanctions were unjust hence my victory but non the less i doubt this would have been the outcome if i had’nt seeked help as it was only then that they took the matter seriously and acted.
People will always prey on your ignorance so start using the freedom of information act as once you know the rules their easy to navigate and don’t stop there as the more you know the less they will try and pull.
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